The Net Promoter Score - an asset to patient experience surveys?
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چکیده
منابع مشابه
The Net Promoter Score--an asset to patient experience surveys?
BACKGROUND In the search for more straightforward ways of summarizing patient experiences and satisfaction, there is growing interest in the Net Promoter Score (NPS): How likely is it that you would recommend our company to a friend or colleague? OBJECTIVE To assess what the NPS adds to patient experience surveys. The NPS was tested against three other constructs already used in current surve...
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ژورنال
عنوان ژورنال: Health Expectations
سال: 2014
ISSN: 1369-6513
DOI: 10.1111/hex.12297